¥ Welcomed guests handled guest issues and resolved complaints.
¥ Maintained guest satisfaction by ensuring the front desk was always staffed.
¥ Ensured timely payroll payments to front office staff.
¥ Assisted with guest registrations as necessary.
¥ Conducted interviews with potential new hotel staff.
¥ Oversaw front office staff and ensured proper shift staffing.
¥ Trained new front office staff and concierge staff.
¥ Coordinated with cleaning and maintenance staff to ensure that all rooms were clean.
¥ Prepared daily guest reports and determined room availability.
¥ Ensured proper coding of guest information in hotel database.
¥ Initiated efficient check-in and check-out procedures.
¥ Updated database and made software purchasing recommendations.
¥ Answered guest inquires in person via phone and through emails.
¥ Monitored guest comments and feedback to determine areas for improvement.
Sample cover letter for an office manager
To be considered for top office manager jobs, your cover letter needs to stand out. View this sample cover letter for inspiration.
Searching for an office manager job? This sample office manager cover letter below will help you manage to convince employers of your skills. And if you need more tips, the experts at Monster's Resume Writing Service can help you craft a high-impact resume and cover letter that can impress employers.
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1414 Northwest Drive
Sometown, NJ 55555
Phone: (555) 555-5555
Mr. Jorge Matthews
ABC123 Retail Company
1414 Park Avenue West
Sometown, NJ 55555
Dear Mr. Matthews:
As an avid ABC123 Retail Company customer, I was excited to find your advertisement on Monster.com for an office manager for your new district headquarters. I couldn’t wait to submit my resume, which is enclosed for your review.
I currently serve as office manager for a busy financial services firm (XYZ Company), where I supervise a team of 12 employees and coordinate all office functions. My strengths in improving office systems and building a top-performing clerical team have earned repeated commendations and formal recognition from the company CEO.
Your new headquarters would benefit from my administrative and managerial skills. I offer:
- Ten years of experience leading front- and back-office administration and serving as a trusted assistant to senior executives;
- Well-honed office management skills, including hiring and supervising clerical staff; scheduling, calendaring and event planning; preparing reports; administering records management systems; and developing Excel spreadsheets and PowerPoint presentations;
- The ability to anticipate executives’ needs, follow through on all details and tactfully handle sensitive situations; and
- Computer proficiency, including a solid foundation in MS Office Suite (Word, Excel, PowerPoint and Access), Lotus Notes and QuickBooks.
I am confident that I would be able to organize and manage your new headquarters to create a smooth-running office. If you agree that my qualifications and passion for your company would make me a strong addition to your team, please call me at (555) 555-5555 or email firstname.lastname@example.org to set up a meeting. Thank you for your time, and I look forward to hearing from you.
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